The Move Support

Help, troubleshooting, and contact information for the The Move app.

About The Move

The Move is a companion-app for use together with a precision electronic putting-device, of the same name, designed to help golfers through the delivery of putting-stroke performance-feedback. By providing important performance metrics, it enables more productive practice and better performance on the greens.

Getting Started

Install & Open

  • Install The Move from the App Store or Google Play.
  • Open the app and use the PIN provided on the app-activation card that comes with The Move (putting device) to activate the app on any mobile device.

Basic Use

  • Attach the small magnet pickup to the toe of your putter.
  • Power-on The Move putting device and WiFi-connect to it with your mobile device.
  • From the welcome screen, users can choose to use the Puttronome function if they are offline, or if The Move putting device is nearby and WiFi-connectd, to activate the companion app by inputting a PIN.

The Move putting device usage

I do not have a Move putting device.

  • Select the Use Puttronome Now button.
  • I want to activate the app with my Move putting device.

  • Select the Activate this app on The Move button.
  • Using the activation card that came with The Move putting device, enter the PIN.
  • Affix the small magnet to the toe of the putter.
  • To setup The Move putting device, place it on the green, aligned parallel to the desired start-line of the putt.
  • Slide the putter-head toward The Move until the amber status light turns green - plus another half an inch.
  • Center the ball ahead of the center-mark on the putter-head. This becomes the ball position to be repeated for every putt.
  • Start putting, swing the putter back, and through, in a smooth, continuous motion
  • Use the color-coded feedback to improve the impulse delivered to the ball, resulting in optimal end-over-end ball-roll and reduced starting-skid.

I'm not getting green results for Impact Acceleration

  • If the results are yellow or red, lengthen the backswing and shorten the follow-through.
  • If the results are aqua or blue, shorten the backswing and lengthen the follow-through.

I'm not getting green results for the BST/FST Ratio

  • The best ball-roll is achieved with the BST/FST Ratio set between 1.25 and 1.65
  • For players with a quicker putting stroke, keep the BST/FST Ratio between 1.25 and 1.45, making certain the backswing is enthusiastic/confident, while the forward stroke is more relaxed. This will improve ball roll-out.
  • For players with a slower putting stroke, keep the BST/FST Ratio between 1.45 and 1.65, producing a more measured backswing, but also keeping the forward stroke relaxed.
  • Easy forward swings get the ball rolling end-over-end the soonest and the best by minimizing starting skid.

I'm not getting green results for Swing Duration

  • Each of us has our own unique 'internal metronome'. (or beat) Swing duration should be adjusted until the player experiences a very comfortable swing for putts between 8 and 12 feet.
  • The player should work on using the same swing duration for putts from every distance.

The app is frozen or unresponsive

  • Force close The Move app, ensure the WiFi connection, and reopen it.
  • If the issue continues, power-cycle The Move putting device and restart the session by reconnecting the companion-app.

Frequently Asked Questions

Does The Move work offline?

Yes. Navigate to the Puttronome view and enjoy functionality designed to work without being connected to The Move putting device.

Do I need special hardware?

No special hardware is required to use Puttronome, however, the The Move putting device is a hardware system for for delivering useful putting-stroke performance feedback.

Can I use headphones while using Puttronome functionality on the The Move?

Yes. For best results, connect Bluetooth audio before starting playback.

Contact Support

If you still need help, or if you encounter a bug, crash, or unexpected behavior, please contact The Move support.

When you write, it is helpful to include:

Email The Move Support